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I have been having problems with my ELAN Smart-Pad before the update (had to un-select and re-select single scroll option every boot-up) But after the Windows 10 Update I seem to be missing options from the settings window.

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when I go to

Start> Settings> Devices> Mouse&Touchpad> additional mouse options> mouse properties> ELAN> Options

It seems to be missing settings and have no option for one-finger scroll. Here is an imgur album with a screenshot of my options VS. what I assume it should look likehttp://imgur.com/a/KAcpo

I have ELAN Smart-Pad with driver version 11.15.0.14

I am using a Gateway NV57H going from Windows 7 to Windows 10

I don”t know what to do or how to get the other settings back. All I want is for my touch pad to work and to have one-finger scroll. I hate multi-finger scroll. Any and all help is greatly appreciated, I hope this can be fixed. If I am missing any information needed I”ll try my best to add it.

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Previous Next A. User Replied on July 30, 2015

Hi Lauren,

Thank you for posting on daichiensk.com Communities.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don”t work the way it should.

The issue could be because of incompatible drivers on the computer.

I suggest you to update the ELAN Smart-Pad drivers and install them in compatibility mode. Please follow the below link to know how to install the drivers in compatibility mode.

http://daichiensk.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

Hope this information is helpful. Please post in case you have any further issues, I will be glad to help you further.

Thank you.

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LA LaurenKB Replied on July 31, 2015 In reply to A. User’s post on July 30, 2015

Apologies for the late response.

Thank you for the reply, I tried to install the driver in compatibility mode but it didn”t work. One difficulty I had was there were multiple setup files to choose from, so I tried the most recent one and it seemed to work. I followed all the instructions and restarted the computer, owever the settings are still not there.

I”m not sure if I need to repeat this for all the setup.exe or not, or how to identify the one I need. That or the solution didn”t work. For now the settings still aren”t there. Thank you again for the reply, any more suggestions will be greatly appreciated!

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DR dresDaff Replied on August 1, 2015 Install this driver.

Xem thêm: Riven Mùa 12: Bảng Bổ Trợ Cho Riven Mùa 6, Riven Mùa 11

Ignore if isn”t for your pc, the device is the same.

On my Lenovo g500 it worked, and now I have all the settings.

http://support.lenovo.com/uu/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g50-45-notebook-lenovo/downloads/ds104127

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KE Keez4Lyfe Replied on August 6, 2015

I had this same issue with my ASUS upgrade from WIndows 8.1 to 10, and tried many suggested solutions that did not work.

I eventually did the following, and my mouse pad has been working perfectly (with some a minor personal-preference adjustments to the settings) ever since.

1. Navigate to Control Panel – > Programs and Features

2. UNINSTALL Elan Touch Pad (I”m pretty sure not doing this step, and only doing step 3, is why my driver was not updating correctly)

3. Navigate to Device Manager and click “Mouse” to make sure the Elan driver has been uninstalled as well (the device should not be named Elan. If it is, right-click, uninstall driver).

4. Restart

Once restarted, the Elan program and driver updated.

As I stated, my touchpad works and I can access the complete Elan settings options.

This almost seemed to simple to work, but it did.

Hope it helps someone else.

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Marco Forlini Replied on August 6, 2015 In reply to Keez4Lyfe’s post on August 6, 2015

I have this problem too.

I buyed my laptop Lenovo G580 with the touch pad ELAN Smart-Pad.

It could scroll vertically and horizontally when I sweed my finger (respectively) on the right and bottom border, I could use 2 fingers to rotate an image, it supported 3 fingers actions…

After the update to Windows 10, I lost almost all settings in the pad application. Now I barely have the left click, right click, zoom and scroll with 2 fingers. Nothing else.

I tried to reinstall the old driver included when I bought the laptop, but it”s completely incompatible:

– the touch pad tray icon disappear

– if I manually open the menu in “C:Program FilesElantechETDAniConf.exe”, I found all settings back, but none of them work (not even zoom and scroll with 2 fingers work anymore with this driver).

I tried the Keez4Lyfesuggestion: uninstall completely the driver in both programs and device manager, reboot, update the driver in device manager, reboot again… I get the same driver as before: left and right click, zoom and scroll. All other features are unavailable, and this is really frustrating.

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